Refund & Return Policy

At Amiriva, we want to make sure you are fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and straightforward refund and return process. Please read our policy below for details.

1. Eligibility for Refund : You can request a refund under the following conditions:

  • Item not as described: If you receive a product that differs significantly from the description provided on our website.
  • Damaged or defective items: If your product arrives damaged or is found to be defective.
  • Non-delivery: If the product you ordered does not arrive within the estimated delivery time.
  • Wrong item received: If you receive a different item than the one you ordered.

Note: If the product is used, altered, or damaged by the customer, the refund may not be granted.

2. Refund Process

Step 1: Contact Us : Within 10 days of receiving your order, please contact us through email - support@amiriva.com

Provide your order number and clear details of the issue (photos, videos, or other documentation) to help us assess the problem.

Step 2: Investigation : Once we receive your request, we will investigate the issue. This process may take up to 7 business days.

We may ask for additional information or clarification before processing your refund.

Step 3: Refund Approval

If your claim is approved, a full refund will be issued to your original payment method. In some cases, we may offer a store credit or exchange instead of a refund, depending on the situation.

3. Return Policy : If the item is eligible for a return:

  • Return Timeframe: Returns must be requested within 10 days from the date of receipt.
  • Return Shipping: If the product is defective, damaged, or not as described, we will cover the return shipping costs. If you are returning the item for other reasons, you will be responsible for the return shipping fees.
  • Condition of Items: Items must be returned in unused, unopened, and resellable condition. We reserve the right to refuse refunds if the product shows signs of use or damage.

4. Non-Refundable Items : Certain items are non-refundable, including but not limited to:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized items
  • Digital downloads
  • Hygiene products (e.g., beauty or health-related products)

5. Late or Missing Refunds: If you haven’t received a refund yet:

  • Check your bank account: It may take some time before your refund is officially posted.
  • Contact your bank or payment provider: There may be some processing delays.

If you’ve done all of this and still haven’t received your refund, please contact us at support@amiriva.com

6. Cancellations : You may cancel your order within 24 hours of purchase, provided the item hasn’t been shipped. Once the order has shipped, you will need to follow the return process.

7. Dispute Resolution : In the unlikely event of a dispute, we encourage you to contact our customer service team for a resolution. If necessary, we will involve a third-party mediator to help resolve the issue.

8. Contact Us: For any questions or to initiate a return or refund, please reach out to us at: Email: support@amiriva.com